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WeekTuesdayThursdayCourse Outcomes

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1May 01May 031

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No ClassIntroduction/Diagnostic
Why is Communication Important in Business?

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2May 08May 104

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Ch 1: Communication Process
How Messages Are Sent		Ch 2: Communication in Groups/Teams
Positive/Negative Group Roles

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3May 15May 171, 3

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Ch 5: Writing Process Phase 1
Adapting Messages to Audience		Ch 5: Writing Process Phase 1
Anticipating and Analyzing Messages

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4May 22May 241, 5

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Ch 6: Writing Process Phase 2
Research		Ch 7: Writing Process Phase 3
Revising and Proofreading Messages

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5May 29May 311, 3

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Ch 7: Writing Process Phase 3
Revising and Proofreading Messages		Ch 7: Writing Process Phase 3
Revising and Proofreading Messages

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6June 05June 072, 3

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Ch 8: E-mail
Subject Lines and 1st Sentences		Ch 8: E-mail
Netiquette

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7June 12June 142

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Ch 8: Memos/Formatting
E-mail Assignment Due		Ch 8: Memos
Request and Response Memos

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8June 19June 212

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Ch 9: Routine Letters
Memo Assignment Due		Ch 9: Routine Letters
Formatting

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9June 26June 281, 2

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Ch 10: Persuasive/Sales Messages
Anticipating Reader Response
Routine Letter Assignment Due		Ch 10: Persuasive/Sales Messages
Sales Techniques

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10July 03July 051, 2

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Catch Up/Lab Day
Persuasive/Sales Letter Due		Ch 11: Negative Letters
Delivering Bad News

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11July 10July 125

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Ch 11: Negative Letters
Delivering Bad News		Ch 11: Negative Letters
Negative Letter Due

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12July 17July 192, 5

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Ch 13: Business Reports
Research/Gathering Data		Ch 13: Business Reports
Formatting

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13July 24July 262, 5

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Ch 14: Proposals
Anticipating Reader Response		Ch 14: Proposals
Formatting

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14July 31August 026

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Ch 13/14: Reports/Proposals
Graphical Representation of Data		Lab Day

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15August 07August 091, 2…6

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Final Report/Proposal DueReflection/Assessment

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COURSE OUTCOMES:
Upon completion of this course, students will be able to:
1. Analyze situations, audiences, and desired goals to determine the written format appropriate to the purpose of the message.
2. Produce clear and concise computer-generated letters, memos, reports, and proposals.
3. Create written communications that promote positive interpersonal, intercultural, organizational, and/or international relations.
4. Learn and use effective strategies for collaborative work in preparing documents.
5. Develop strategies to become a more effective reader and writer of technical documents.
6. Develop graphics that create visual and verbal meaning and interest.