.

DateStaff TypeTime TakenQuick SubjectType of ContactBrief description

.

1/5/2009Adjunct Faculty5 minutes or lessProductivity (Word, Access, Excel, etc)In PersonHow to turn on specific word toolbars.d1

.

1/5/2009Adjunct Faculty15 minutesEmailIn PersonHow to login to district e-mail and send mail with an attachment.Total Contacts Spring 2009:481.00

.

1/5/2009Adjunct Faculty15 minutesNSSPhoneGrades never posted. Entered them again and will call NSS support.Unique Contacts Spring 2009: 236.00

.

1/5/2009Residential Faculty5 minutes or lessItunesUEmailWondering what ItunesU is and whether he needs to learn about it.Average Contacts per Day:17.81

.

1/5/2009Adjunct Faculty5 minutes or lessNSSPhoneCan login to SIS but do not see faculty center. Referred to NSS support.Num of Days stats taken27.00

.

1/5/2009Student5 minutes or lessWebCT ToolPhoneWebCT is down. Upset about assignments not being available.

.

1/5/2009Adjunct Faculty5 minutes or lessEmailEmailGeneral questions about the effects of the new e-mail on students.Walkins73.00

.

1/5/2009Residential Faculty15 minutesWebCT ManagementEmailRestore course from backupPrescheduled Appt44.00

.

1/5/2009Residential Faculty15 minutesWebCT ManagementEmailHow to copy courses for next semester.Phone Call136.00

.

1/5/2009Residential Faculty15 minutesWebCT ManagementPhoneHad development courses deleted, needs content restored.9E-mail251.00

.

1/6/2009Adjunct Faculty5 minutes or lessEvent RelatedIn PersonWhat workshops has she taken.d2Live Chat5.00509

.

1/6/2009Residential Faculty5 minutes or lessWebCT ManagementEmailCannot login to WebCT. Reason: WebCT is down.

.

1/6/2009Adjunct Faculty5 minutes or lessMyMCC PortalEmailInstructions for students logging into WebCT.Adjunct Faculty231.00

.

1/6/2009Adjunct Faculty15 minutesWebsiteIn PersonCannot access Nethome. His directory had not yet been created.Residential Faculty204.00

.

1/6/2009Adjunct Faculty15 minutesWebCT ManagementPhoneCopy course materials from another instructor. Email was not working yet either. Logged bug in Mantis.Staff5.00

.

1/6/2009Residential Faculty30 minutesWebCT ToolLive ChatBizarre parsing bug in HTML code. Student67.00507

.

1/6/2009Residential Faculty5 minutes or lessWebCT ManagementEmailNeeded a guest account for an incomplete student.

.

1/6/2009Adjunct Faculty5 minutes or lessHRMSEmailDifficulty logging into HRMS.

.

1/6/2009Residential Faculty15 minutesWebCT ManagementEmailRestore a backup to get the content from it.

.

1/6/2009Adjunct Faculty15 minutesWebCT ManagementEmailCopy courses for Tempe High School for Spring semester.

.

1/6/2009Adjunct Faculty5 minutes or lessProductivity (Word, Access, Excel, etc)In PersonHow to show the ribbon bar. Was selected as minimize.10

.

1/7/2009Adjunct Faculty15 minutesWebCT ManagementEmailDelete old courses, create development course, create live coursed3

.

1/7/2009Adjunct Faculty5 minutes or lessInstructor DeclarationEmailCannot login to district Instructor Declaration page.

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1/7/2009Adjunct Faculty15 minutesWebCT ManagementEmailHow to create a live course, supply a guest login

.

1/7/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailHow to use the gradebook

.

1/7/2009Residential Faculty5 minutes or lessElluminate - BreezeEmailHow to put materials on ItunesU, how to schedule Elluminate Appointment

.

1/7/2009Adjunct Faculty30 minutesNSSPrescheduled ApptGrades did not post, re-entered them and checked in with Steve Gerlock who posted them immediately.

.

1/7/2009Adjunct Faculty30 minutesWebCT ManagementEmailAccidentally combined spring section with fall section, difficulty deleting courses and creating live course.

.

1/7/2009Adjunct Faculty5 minutes or lessWebsitePhoneCould not find the final exam schedule online. Made request to EWS

.

1/7/2009Adjunct Faculty15 minutesWebCT ManagementEmailCombined the other class sections as well by accident.

.

1/7/2009Adjunct Faculty15 minutesEmailIn PersonCannot forward e-mail. District e-mail will not forward to Google.

.

1/7/2009Adjunct Faculty5 minutes or lessProductivity (Word, Access, Excel, etc)In PersonHow to save document as an RTF

.

1/7/2009Residential Faculty5 minutes or lessWebCT ManagementEmailHas maxed out his development courses. What does he do?

.

1/7/2009Residential Faculty5 minutes or lessWebCT ToolPhoneHow to set the results of a quiz to provide less information

.

1/7/2009Adjunct Faculty5 minutes or lessHRMSIn PersonHow to login to HRMS, how to approve a contract

.

1/7/2009Residential Faculty5 minutes or lessWebCT ManagementPhoneCan't create courses, already did so.

.

1/7/2009Residential Faculty5 minutes or lessWebCT ManagementEmailExtend deletion date of a course.

.

1/7/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailWhat are the different file storage areas, do students see 'Class Files'?

.

1/7/2009Residential Faculty15 minutesWebCT ManagementPhoneRestore course for incomplete student

.

1/7/2009Adjunct Faculty5 minutes or lessProductivity (Word, Access, Excel, etc)PhoneDocx issue, referred to Maricopa Store to purchase Office 2008 for mac

.

1/7/2009Adjunct Faculty30 minutesWebCT ToolPhoneHow to use webct, create weblinks, folders, files. Customized a handout specifically for these basic instructors.

.

1/7/2009Adjunct Faculty30 minutesWebCT ToolPrescheduled ApptGo through updates for Spring course. 20

.

1/8/2009Student5 minutes or lessWebCT ToolEmailGetting the session already open message. Forwarded from TSSd4

.

1/8/2009Adjunct Faculty5 minutes or lessEmailEmailCannot send mail to one of her students. Referred to TSS to see what they say.

.

1/8/2009Adjunct Faculty60 minutesWebCT ToolPrescheduled ApptImport questions from test bank, Group Manager Tool, Miscellaneous questions.

.

1/8/2009Adjunct Faculty5 minutes or lessWebCT ManagementIn PersonError when creating a dev course, had a space in the name.

.

1/8/2009Adjunct Faculty15 minutesWebCT ManagementPhoneExtend course deletion date for last minute incomplete

.

1/8/2009Student30 minutesWebCT ToolPhoneSecurity issues on her computer would not allow her to login to WebCT.

.

1/8/2009Residential Faculty5 minutes or lessWebCT ToolLive ChatCan calendar display default be changed for all students?

.

1/8/2009Adjunct Faculty15 minutesWebCT ManagementIn PersonCannot edit or upload files - possible quota issue.

.

1/8/2009Adjunct Faculty60 minutesWebCT ManagementPrescheduled ApptPrep for spring semester.

.

1/8/2009Residential Faculty5 minutes or lessWebCT ToolEmailHow to change the default point value for a quiz that is imported from a test bank.

.

1/8/2009Residential Faculty5 minutes or lessEvent RelatedPhoneWould there be a Red Mountain workshop for Zimbra.

.

1/8/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailCourse was deleted, can he get it restored?

.

1/8/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneFollowup question about importing question banks into webct

.

1/8/2009Adjunct Faculty5 minutes or lessEvent RelatedPhoneHow to register and where is the Adjunct Faculty Orientation

.

1/8/2009Residential Faculty5 minutes or lessWebCT ToolPhoneCannot use HTML Creator with Firefox. Moved her to Safari.

.

1/8/2009Residential Faculty5 minutes or lessEvent RelatedIn PersonWanting to offer cafe credit to adjuncts attending departmentally specialized training.15

.

1/12/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailAdd a couple additional studentsd5

.

1/12/2009Adjunct Faculty15 minutesWebCT ManagementEmailCreate course, copy materials from template, WebCt Basics.

.

1/12/2009Residential Faculty5 minutes or lessNSSIn PersonStart dates used to be Saturday and now they are all Monday.

.

1/12/2009Residential Faculty5 minutes or lessWebsiteIn PersonNeeds access to a website to update it.

.

1/12/2009Residential Faculty5 minutes or lessWebCT ManagementPhoneCreate live course

.

1/12/2009Residential Faculty5 minutes or lessDon't RememberIn PersonDon't Remember

.

1/12/2009Adjunct Faculty15 minutesScanningIn PersonScanning document, adding attachment

.

1/12/2009Adjunct Faculty15 minutesWebCT ManagementEmailDelete old templates

.

1/12/2009Residential Faculty30 minutesWebCT ToolPrescheduled Apptedit link in her WebCT courses to go to her e-mail address

.

1/12/2009Residential Faculty30 minutesWebsitePrescheduled ApptSetup Dreamweaver for two sites, connect, practice the basics.

.

1/12/2009Adjunct Faculty30 minutesWebCT ManagementPrescheduled ApptCreate course, login, be able to do some basics.

.

1/12/2009Residential Faculty5 minutes or lessAdobe PDFPhoneHow to convert multiple word documents into the same PDF

.

1/12/2009Residential Faculty5 minutes or lessEmailEmailHow to create an alias for her e-mail.

.

1/12/2009Adjunct Faculty5 minutes or lessWebCT ManagementPhoneHow to create an online course. Gave basic course creation instructions, will follow up with an appointment.

.

1/12/2009Residential Faculty5 minutes or lessWebCT ToolPhoneHow to prevent cheating on tests. No lockdown mechanism available.

.

1/12/2009Adjunct Faculty5 minutes or lessWebCT ManagementPhoneHow to create a blank course

.

1/12/2009Adjunct Faculty15 minutesWebCT ManagementPhoneNew adjunct, lots of questions, will follow up on WebCT stuff, referred to steve for SIS help.16

.

1/13/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailAdd guest instructor outside of MCCd6

.

1/13/2009Adjunct Faculty15 minutesWebCT ToolIn PersonHow to move items around, a couple other faqs

.

1/13/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailHow to create a live course

.

1/13/2009Student5 minutes or lessDistance LearningEmailWhere to go to get started in an online course

.

1/13/2009Adjunct Faculty60 minutesWebCT ManagementPhoneHuge course did not copy last semester, try to restore it.

.

1/13/2009Adjunct Faculty15 minutesWebCT ManagementEmailCourse was deleted, has student incomplete, resurrecting it.

.

1/13/2009Residential Faculty15 minutesWebsiteEmailHow to load documents and link them to website

.

1/13/2009Adjunct Faculty15 minutesWebCT ManagementPhoneStudent does not appear in webct. Seems he didn't create his mymcc account.

.

1/13/2009Adjunct Faculty15 minutesWebsitePhoneHow to create website and put documents online.

.

1/13/2009Adjunct Faculty5 minutes or lessEmailEmailWhat is zimbra, how to forward mail.

.

1/13/2009Residential Faculty5 minutes or lessMultimediaPhoneHow to take tapes and digitize them.

.

1/13/2009Residential Faculty5 minutes or lessEmailPhoneHow to send class e-mail11

.

1/14/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailHow to use the Roster toold7

.

1/14/2009Residential Faculty5 minutes or lessWebCT ToolLive ChatSIS section numbers are not automatically populating.

.

1/14/2009Residential Faculty15 minutesPDFEmailDon't know how to create PDF.

.

1/14/2009Residential Faculty15 minutesWebCT ManagementIn PersonCourse did not copy, fixed it and she checked it.

.

1/14/2009Adjunct Faculty60 minutesWebCT ToolPrescheduled ApptEdit and prep for Spring semester

.

1/14/2009Adjunct Faculty15 minutesWebCT ToolIn PersonEdit HTML pages within WebCT

.

1/14/2009Adjunct Faculty15 minutesWebCT ManagementPrescheduled ApptGo live, last minute questions

.

1/14/2009Residential Faculty5 minutes or lessWebsitePhoneHow to map drive

.

1/14/2009Residential Faculty15 minutesWebCT ToolIn PersonHow to show immediate feedback on paragraph questions, grade questions one by one

.

1/14/2009Residential Faculty15 minutesWebCT ManagementIn PersonContinuing issues with course. Has signupsheets

.

1/14/2009Residential Faculty5 minutes or lessWebCT ManagementPhoneCreate copy of course as new development course.10

.

1/15/2009Residential Faculty15 minutesWebCT ManagementEmailCannot create a webct course, was just added to SIS, changes haven't gotten to MCC yet.d8

.

1/15/2009Residential Faculty15 minutesWebsitePhoneHow to connect and map drive - using vista so normal instructions didn't work

.

1/15/2009Residential Faculty15 minutesWebCT ManagementEmailCopy contract employee template to new adjunct faculty howto.

.

1/15/2009Residential Faculty5 minutes or lessWebsitePhoneHow to set MyMCC link, not validating.

.

1/15/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailHow to merge two courses together.

.

1/15/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneTouch base, quick question and make appointment

.

1/15/2009Adjunct Faculty15 minutesWebCT ManagementIn PersonHow to go live for 5 classes and turn on tools. How to delete classes.

.

1/15/2009Adjunct Faculty60 minutesWebCT ToolPrescheduled ApptHow best to redesign content in a chronological fashion instead of activity oriented. How to edit existing class (using a template right now)

.

1/15/2009Adjunct Faculty5 minutes or lessWebCT ManagementPrescheduled ApptHow to go live

.

1/15/2009Residential Faculty5 minutes or lessDistance LearningPhoneGeneral questions about time it takes to develop an online course.

.

1/15/2009Residential Faculty15 minutesWebCT ManagementEmailCreate guest accounts for incomplete students

.

1/15/2009Residential Faculty5 minutes or lessWebCT ToolEmailHow to link grading form to assignment.

.

1/15/2009Adjunct Faculty15 minutesWebCT ToolPhoneDidn't back up courses, please restore 3 and then delete when backed up.

.

1/15/2009Residential Faculty15 minutesWebsiteIn PersonUpdate webpages using SeaMonkey Composer

.

1/15/2009Residential Faculty30 minutesWebCT ToolPhoneExport / Import Quizzes, learn to use Quizzes tool directly in webCT to load in links with videos, etc.

.

1/15/2009Adjunct Faculty5 minutes or lessWebCT ManagementPhoneHow to add secondary designer to development course.

.

1/15/2009Adjunct Faculty15 minutesWebCT ManagementPhoneHow to copy course template and share it with another faculty.

.

1/15/2009PSA5 minutes or lessEmailEmailHow to use Zimbra, workshop request

.

1/15/2009Residential Faculty5 minutes or lessWebCT ToolIn PersonGradebook clunkiness with groups in discussions

.

1/15/2009Adjunct Faculty30 minutesWebCT ToolPrescheduled ApptFinish updates to course and go live

.

1/15/2009Adjunct Faculty30 minutesWebCT ManagementEmailCopy deleted course information back into classes.20

.

1/16/2009Adjunct Faculty45 minutesWebCT ToolPrescheduled ApptFinish the redesign of her course, follow up questions and appointmentd9

.

1/16/2009Adjunct Faculty45 minutesWebCT ToolPrescheduled ApptFinish the development of her hybrid course.

.

1/16/2009Residential Faculty5 minutes or lessWebCT ManagementIn PersonCheck on Section Instructor add, seemed slow.

.

1/16/2009Residential Faculty15 minutesWebCT ToolIn PersonFollow up questions to new online course.

.

1/16/2009Adjunct Faculty60 minutesWebCT ToolPrescheduled Appt2nd semester online course, some redesign and updates, go live.

.

1/16/2009Residential Faculty5 minutes or lessExperimental ClassroomsEmailFinish setting up experimental classrooms schedule.

.

1/16/2009Adjunct Faculty15 minutesProductivity (Word, Access, Excel, etc)In PersonWord document won't PDF correctly. It works offline but not online.

.

1/16/2009Adjunct Faculty15 minutesWebCT ManagementIn PersonTry course restore again!

.

1/16/2009Residential Faculty15 minutesWebCT ToolPrescheduled ApptUpload files, go live.

.

1/16/2009Adjunct Faculty5 minutes or lessIn PersonTranslation question

.

1/16/2009Residential Faculty30 minutesWebsitePrescheduled ApptNeeded to connect to website to update materials.

.

1/16/2009Residential Faculty5 minutes or lessWebCT ManagementEmailMerged sections but is only see one section of students, only one student in other section, probably a delay, all working.

.

1/16/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailCopy template developed by someone else.12

.

1/17/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneFollow up questions on what she's been working on.d10

.

1/17/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailSet of icons.

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1/17/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneFollow up and one last check to see her new hybrid is okay.

.

1/17/2009Residential Faculty5 minutes or lessWebCT ManagementPhoneCannot create a live course for new section. Information has not populated back from SIS yet.

.

1/17/2009Student15 minutesWebCT ToolEmailCannot see classes in WebCT. Instructors do not use WebCT. Referred her to their e-mail.

.

1/17/2009Adjunct Faculty5 minutes or lessEvent RelatedEmailNew adjunct, can't login to CTL site.

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1/17/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailHow to upload Adobe Presenter presentations to WebCT.

.

1/17/2009Adjunct Faculty15 minutesWebCT ManagementEmailLoad in hybrid students for Tempe High School7Saturday 1/2 day

.

1/20/2009Student10 minutesWebCT ManagementEmailNo WebCT course for this face to face classd11

.

1/20/2009Adjunct Faculty10 minutesWebCT ManagementEmailHow to create a WebCT Course shell

.

1/20/2009Adjunct Faculty10 minutesWebCT ManagementPhoneCannot create live course as someone else already created it

.

1/20/2009Residential Faculty5 minutes or lessWebsiteIn PersonCannot see webpage. Tried again and it worked. Reverse order schedule.

.

1/20/2009Residential Faculty10 minutesWebCT ToolPhoneHow to replace old files with new ones.

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1/20/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneHow to upload video clips to work with his powerpoints.

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1/20/2009Student5 minutes or lessWebCT ManagementEmailClass not in WebCT.

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1/20/2009Student5 minutes or lessWebCT ManagementEmailClass not in WebCT.

.

1/20/2009Adjunct Faculty10 minutesWebCT ManagementEmailHow to create his course for CIS 105

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1/20/2009Adjunct Faculty10 minutesWebCT ManagementEmailHow to create a course and start using WebCT for the first time.

.

1/20/2009Student10 minutesEmailWhat courses should she take to learn InDesign and Flash.

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1/20/2009Residential Faculty10 minutesWebCT ToolEmailDemo student does not receive e-mails.

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1/20/2009Adjunct Faculty15 minutesEvent RelatedEmailHow to register for workshops.

.

1/20/2009Residential Faculty5 minutes or lessWebCT ManagementEmailHow to add secondary instructor

.

1/20/2009Adjunct Faculty10 minutesWebCT ManagementEmailHow to create WebCT course shells.

.

1/20/2009Adjunct Faculty15 minutesProductivity (Word, Access, Excel, etc)PhoneHow to post powerpoints with embedded videos on the internet.

.

1/20/2009Residential Faculty10 minutesWebsiteIn PersonMapped drive keeps disconnecting.

.

1/20/2009Residential Faculty10 minutesWebCT ManagementPhoneCreate live courses, combine sections, update website.

.

1/20/2009Residential Faculty5 minutes or lessWebCT ToolPhoneHow does the WebCT Mail tool different from Email

.

1/20/2009Adjunct Faculty10 MinutesWebCT ToolPhoneGradebook column formulas.

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1/20/2009Adjunct Faculty10 MinutesWebCT ManagementEmailCreate live courses and begin to use WebCT

.

1/20/2009Adjunct Faculty5 minutes or lessMyMCC PortalEmailCan she use the DL tool anymore.

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1/20/2009Residential Faculty5 minutes or lessWebCT ManagementPhoneAdding a new section in SIS, how to avoid interruption in WebCT service

.

1/20/2009Residential Faculty15 minutesWebCT ToolPrescheduled ApptAdd photo to header, add document.

.

1/20/2009Adjunct Faculty10 MinutesWebCT ManagementEmailCreate live courses for multiple sections.

.

1/20/2009Residential Faculty5 minutes or lessWebCT ManagementEmailAdd guest instructor

.

1/20/2009Adjunct Faculty10 MinutesWebCT ManagementPhoneStudent not appearing in her course, dropped in sis

.

1/20/2009Adjunct Faculty15 minutesMyMCC PortalPhoneIssues resetting password.

.

1/20/2009Student10 minutesWebCT ManagementEmailCannot see a webct course - not in webct referred back to instructor

.

1/20/2009Student10 minutesWebCT ManagementEmailCannot see a webct course - not in webct referred back to instructor

.

1/20/2009Adjunct Faculty10 minutesWebCT ToolPhoneSetup a discussion

.

1/20/2009Adjunct Faculty30 minutesWebCT ManagementIn PersonCreate live courses, combine sections, bring up backups, add documents.

.

1/20/2009Adjunct Faculty20 minutesWebCT ToolPrescheduled ApptChange online course to face2face

.

1/20/2009Adjunct Faculty5 minutes or lessEvent RelatedEmailHow to approve cafe credit34

.

1/21/2009Residential Faculty5 minutes or lessWebCT ManagementEmailSecondary Instructor cannot view the dropbox. Unsure of what the issue is.d12

.

1/21/2009Residential Faculty5 minutes or lessWimbaEmailWimba Voice Tools do not work - do not rollover

.

1/21/2009Residential Faculty10 minutesWebCT ManagementEmailAdd special projects student manually to course

.

1/21/2009Adjunct Faculty10 minutesMyMCC PortalEmailCannot add secondary instructor in the portal. Employees list don't show up. Logged a Mantis bug.

.

1/21/2009Student5 minutes or lessContact DirectoryEmailWondering why instructor information is incorrect, how to update it?

.

1/21/2009Student5 minutes or lessDistance LearningEmailCannot reach instructor, do not know where to login to the course.

.

1/21/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailAccidentally created two courses, want to combine sections instead.

.

1/21/2009Adjunct Faculty15 minutesWebCT ManagementPhoneNew adjunct, walked through creating MyMCC account, forwarding e-mail, creating WebCT course, combining sections.

.

1/21/2009Adjunct Faculty10 minutesWebCT ManagementIn PersonHow to create a WebCT course shell and combine sections.

.

1/21/2009Adjunct Faculty5 minutes or lessRespondus - Studymate - SoftChalkEmailRespondus Password

.

1/21/2009Adjunct Faculty15 minutesHRMSEmailstill cannot approve contract, followup shows that HRMS is not available off campus for some functions.

.

1/21/2009Residential Faculty10 minutesWebCT ManagementEmailAdd guest student for incomplete

.

1/21/2009Adjunct Faculty15 minutesWebCT ToolPrescheduled ApptHow to copy assignments over from one course to another

.

1/21/2009Adjunct Faculty30 minutesWebCT ManagementPrescheduled ApptHow to create a live course, use the gradebook, post documents successfully

.

1/21/2009Adjunct Faculty30 minutesWebCT ToolPrescheduled ApptHow to use the basic webct tools as an instructor. Brand new to teaching online with pre-developed template.

.

1/21/2009Adjunct Faculty10 minutesWebCT ManagementIn PersonCourse copy was strange. reset it.

.

1/21/2009Residential Faculty20 minutesWebCT ToolPrescheduled ApptAdd new assignments and documents.

.

1/21/2009Adjunct Faculty15 minutesWebCT ToolPhoneOdd permission errors on files. Needed to reload and fix them.

.

1/21/2009Adjunct Faculty30 minutesWebCT ToolPrescheduled ApptUsing WebCT for the first time, focused on Gradebook, uploading documents.

.

1/21/2009Student5 minutes or lessDirectionalIn PersonWhere to go to get override for CPD course, instructor contact information not listed anywhere.

.

1/21/2009Student5 minutes or lessDirectionalIn PersonCannot find the MS building.

.

1/21/2009Residential Faculty10 minutesWebCT ManagementEmailWebCT doesn't have both sections. It should, the course name is confusing though.21

.

1/22/2009Adjunct Faculty15 minutesWebCT ManagementPhoneMeeting with a student on a grade challenge. Need to restore backup.d13

.

1/22/2009Adjunct Faculty5 minutes or lessNSSPhoneHow to copy student e-mail address from SIS. Want to send them instructions on how to login to online course.

.

1/22/2009Residential Faculty15 minutesWebCT ManagementPhoneHow to import publisher test banks, how to edit header / footer.

.

1/22/2009Adjunct Faculty15 minutesWebCT ToolPrescheduled ApptHow to give students instructions to send Mail within WebCT, how to organize Mail within WebCT. Created folders.

.

1/22/2009Adjunct Faculty5 minutes or lessProductivity (Word, Access, Excel, etc)In PersonHow to eject portable disk. Word was still open on the Mac. Did a quit.

.

1/22/2009Adjunct Faculty10 minutesWebCT ToolEmailHow to upload Impatica presentations and post in WebCT course.

.

1/22/2009Temporary15 minutesCorporate TimePhoneHow to login to Corporate Time on the web, how to reset district password.

.

1/22/2009Residential Faculty5 minutes or lessWebCT ManagementEmailSetup guest access for a substitute faculty

.

1/22/2009Student10 minutesDistance LearningEmailCannot find course information, referred her to the instructor and contacted instructor. New section that shell was not added for yet.

.

1/22/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailCannot add secondary insructor. Asked for more details.

.

1/22/2009Adjunct Faculty15 minutesWebCT ManagementEmailLive course gone from Fall. Various questions about WebCT, training, procedures, file size, etc.11

.

1/22/2009Student2 minutesCorporate TimeEmailWebct is down.d14Didn't complete statistics

.

1/22/2009Student2 minutesWebCT ManagementEmailWebct is down.

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1/22/2009Student2 minutesDistance LearningEmailWebct is down.

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1/22/2009Student2 minutesWebCT ManagementEmailWebct is down.

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1/22/2009Student2 minutesWebCT ManagementEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

.

1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

.

1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

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1/22/2009Student2 minutesWebCT ToolEmailWebct is down.

.

1/22/2009Residential Faculty5 minutes or lessWebCT ToolPhoneWebct is down.

.

1/22/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneWebct is down.34

.

1/23/2009Student10 MinutesWebCT ToolEmailCan't login to course, delayd15Didn't complete statistics.

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1/23/2009Student10 MinutesWebCT ToolEmailCan't login to course, delay

.

1/23/2009Student10 MinutesWebCT ToolEmailCan't login to course, delay

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1/23/2009Residential Faculty5 minutes or lessWebCT ToolPhoneStudent doesn't see webct link, JUSt created an account.

.

1/23/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailIcons don't show on homepage

.

1/23/2009Residential Faculty10 minutesProductivity (Word, Access, Excel, etc)EmailOptions to adding narration to Powerpoint slides

.

1/23/2009Residential Faculty30 minutesWeb 2.0EmailHow do Meebo, textmark, and voki interact in webct.

.

1/23/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailWebct appears to be down. Not on this end though. Must be a connection issue.8

.

1/26/2009Adjunct Faculty5 minutes or lessRespondus - Studymate - SoftChalkEmailNeeded updated passwordd16

.

1/26/2009Student15 minutesWebCT ManagementEmailCannot locate instructor or course, I could not either.

.

1/26/2009Residential Faculty10 minutesWebCT ToolEmailDifficulty deleting gradebook columns due to linkage

.

1/26/2009Adjunct Faculty10 minutesWebCT ToolEmailHow to access and grade a discussion topic.

.

1/26/2009Adjunct Faculty10 minutesWebtool (2.0, etc)EmailHow to embed HTML code into WebCT for widgets.

.

1/26/2009Residential Faculty10 minutesEmailPhoneE-mails are bouncing to class. Recommended forwarding example to TSS and to try return receipt once.

.

1/26/2009Adjunct Faculty5 minutes or lessComputerIn PersonPassword Manager tool.

.

1/26/2009Adjunct Faculty10 minutesWebCT ToolPhoneHow to import questions from publisher test bank.

.

1/26/2009Adjunct Faculty15 minutesWebCT ToolPhoneConditional issues, misc webct questions

.

1/26/2009Residential Faculty10 minutesWebCT ManagementPhoneInstructor change resulted in him not being able to create live course. Time delay.

.

1/26/2009Residential Faculty15 minutesWebCT ToolPrescheduled ApptFollow up questions on setting up her course. Uploading new files, running powerpoints in class, etc.

.

1/26/2009Residential Faculty15 minutesWebCT ToolIn PersonFollow up questions on her new online course. Mail tool.

.

1/26/2009Student15 minutesWebCT ManagementEmailCannot login to the course. Sent info about Firefox, etc.

.

1/26/2009Residential Faculty15 minutesWebCT ManagementPhoneMultiple course copies failed.

.

1/26/2009Adjunct Faculty15 minutesComputerIn PersonDifficulty logging in from home.

.

1/26/2009Adjunct Faculty20 minutesWebCT ManagementPrescheduled ApptHow to create tests using a testbank

.

1/26/2009Adjunct Faculty15 minutesWebCT ToolPhoneCannot view the discussions, they were conditionally released more strictly than he thought.

.

1/26/2009Adjunct Faculty10 minutesMyMCC PortalPhoneCannot see the options to create a WebCT Course.

.

1/26/2009Residential Faculty10 minutesWebCT ToolEmailHTML Creator is not working. Sent a list of troubleshooting steps.

.

1/26/2009Student5 minutes or lessWebCT ManagementEmailOld course showing in portal. Was temporarily restored for an instructor.20

.

1/27/2009Residential Faculty5 minutes or lessWebCT ToolPhoneAdd link to content page. Will it affect hidden course menu item?d17

.

1/27/2009Residential Faculty10 minutesWebCT ManagementPhoneCreate a guest student account for Gene

.

1/27/2009Residential Faculty15 minutesWebCT ToolPhoneUpdate files

.

1/27/2009Adjunct Faculty15 minutesWebsitePhoneUpdate files

.

1/27/2009Adjunct Faculty15 minutesWebCT ToolPhoneSpam e-mail question, deny access question

.

1/27/2009Student10 minutesWebCT ManagementEmailHow to access the class

.

1/27/2009Adjunct Faculty10 minutesWebCT ToolPhoneHow best to print a copy of the quiz with answers

.

1/27/2009Student10 minutesWebCT ManagementEmailHow to login to the class

.

1/27/2009Residential Faculty30 minutesWebCT ManagementIn PersonRestore classes from backup, how to combine sections.

.

1/27/2009Residential Faculty10 minutesDistrict TrainingIn PersonHow does the district mandatory training work. Best practices for answering quiz questions.

.

1/27/2009Residential Faculty10 minutesWebCT ToolPrescheduled ApptHow to create quizzes, how to convert files to pdf and upload them, setting correct format for excel file.

.

1/27/2009Adjunct Faculty15 minutesProductivity (Word, Access, Excel, etc)In PersonFilling in a form PDF, not set correctly.

.

1/27/2009Adjunct Faculty10 minutesWebCT ManagementEmailHow to use webct for INT 115

.

1/27/2009Residential Faculty60 minutesWebCT ToolEmailWebCT questions, miscellaneous. Icon/customize issues, how to use discussions and chat, etc.

.

1/27/2009Student15 minutesWebCT ManagementEmailStill cannot login to PSY course. All looks well.

.

1/27/2009Residential Faculty15 minutesWebCT ManagementPhoneHe is taking over an online course. Needs to have it transferred to him.

.

1/27/2009Student10 minutesWebCT ManagementEmailCan't see course content anymore (instructor fixed it)

.

1/27/2009Residential Faculty10 minutesWebCT ToolEmailReset a quiz

.

1/27/2009Adjunct Faculty10 minutesWebCT ToolPhoneReset a quiz

.

1/27/2009Adjunct Faculty10 minutesEmailIn Personsend attachment

.

1/27/2009Adjunct Faculty15 minutesWebCT ManagementPhoneTeaching at Scottsdale, how to transfer. Referred to their CTL told her the basic process.

.

1/27/2009Adjunct Faculty15 minutesWebCT ManagementEmailHow to uncombine courses and combine them again.

.

1/27/2009Residential Faculty10 minutesWebCT ManagementIn PersonExtend deletion dates. Work with assignment dropbox.23

.

1/28/2009Residential Faculty5 minutes or lessWebCT ManagementEmailHow to Go Lived18

.

1/28/2009Residential Faculty15 minutesWebCT ManagementEmailCourse got deleted, can we recover it.

.

1/28/2009Residential Faculty5 minutes or lessWebCT ManagementEmailRemove Guest CTA, no longer needed

.

1/28/2009Adjunct Faculty15 minutesWebCT ToolIn PersonLearning Module content was not viewable under Teach when hidden. Bug

.

1/28/2009Residential Faculty15 minutesWebCT ManagementEmailSetup guest accounts for CTAs

.

1/28/2009Adjunct Faculty20 minutesWebCT ToolEmailImpatica presentations still not viewing right. check various browsers, etc.

.

1/28/2009Adjunct Faculty60 minutesWebCT ToolPrescheduled ApptSetup Assessments tool and convert his document into an online quiz.

.

1/28/2009Adjunct Faculty15 minutesMicrogradeEmailCannot reinstall Micrograde.

.

1/28/2009Adjunct Faculty20 minutesWebCT ManagementIn PersonFirst time WebCT user, setup course, practice creating links, uploading files, etc.

.

1/28/2009Residential Faculty10 minutesWebCT ManagementEmailSetup guest CTA account

.

1/28/2009Residential Faculty10 minutesWebCT ManagementEmailNeed secondary instructor access. Adjunct could not add her.

.

1/28/2009Student5 minutes or lessWebCT ManagementEmailWrong section number showing in WebCT. Instructor had combined sections.

.

1/28/2009MAT10 minutesElluminate - BreezePhoneChat about tutoring options and when to rollout a test elluminate room. Summer seems best.

.

1/28/2009Adjunct Faculty10 minutesWebCT ToolEmailStudent View does not see a module. Student did not take conditional quiz.14

.

1/29/2009Adjunct Faculty10 minutesWebCT ManagementEmailAdd guest instructord19

.

1/29/2009Residential Faculty5 minutes or lessSurveyEmailWondering about SurveyShare

.

1/29/2009Residential Faculty15 minutesWebCT ManagementEmailComing to workshop, wanting to know pros/cons of using WebCT versus a website.

.

1/29/2009Residential Faculty10 minutesEvent RelatedEmailDifficulty registering.

.

1/29/2009Residential Faculty15 minutesWebCT ToolEmailIcons still not viewable in Firefox. Works fine in IE.

.

1/29/2009Adjunct Faculty15 minutesWebCT ToolEmailUpload and test powerpoints.

.

1/29/2009Adjunct Faculty20 minutesGoogle SpreadsheetsPhoneWork on fixing formulas in a Google spreasheet, share.

.

1/29/2009Adjunct Faculty15 minutesWebCT ToolEmailSelective Release versus Hide / Show

.

1/29/2009Residential Faculty75 minutesWebCT ToolPrescheduled ApptLearn to use the gradebook, redesign the current hybrid course, learn to use the assignments tool.

.

1/29/2009Residential Faculty45 minutesWebCT ToolPrescheduled ApptSetup new Quizzes, think about how to do a acknowledgement.

.

1/31/2009Student15 minutesWebCT ManagementEmailStill cannot see her class in the list.weekend

.

1/31/2009Adjunct Faculty10 minutesWebCT ManagementEmailHow to create a live course and use WebCT.

.

1/31/2009Adjunct Faculty10 minutesEvent RelatedEmailTraining opportunites and CIS 236 information.

.

1/31/2009Residential Faculty15 minutesProductivity (Word, Access, Excel, etc)Emailbest narration tool for powerpoint.

.

2/1/2009Residential Faculty15 minutesTurnItIn Grademark toolEmailInterested in piloting / purchasing the TurnItIn.com Grademark tool.15

.

2/2/2009Residential Faculty10 minutesRespondus - Studymate - SoftChalkEmailDownload respondus instructions.d20

.

2/2/2009Adjunct Faculty10 minutesCIS 236EmailFollow up questions about the class an override info.

.

2/2/2009Residential Faculty10 minutesRespondus - Studymate - SoftChalkEmailDownload respondus instructions.

.

2/2/2009Residential Faculty5 minutes or lessCIS 236EmailClass Override Information.

.

2/2/2009Residential Faculty15 minutesEvent RelatedEmailExperimental classroom info. How to reserve for in-person tests.

.

2/2/2009Residential Faculty10 minutesEvent RelatedEmailHybrid class starting - availability of experimental classroom.

.

2/2/2009Adjunct Faculty5 minutes or lessEvent RelatedIn PersonWhat about sharing a CTL Calendar? Through zimbra.

.

2/2/2009Residential Faculty10 minutesRespondus - Studymate - SoftChalkEmailUpload distance learning course evaluation.

.

2/2/2009Residential Faculty10 minutesWebCT ManagementIn PersonDelete live course and add section into another course.

.

2/2/2009Adjunct Faculty5 minutes or lessDistrict DirectoryIn PersonWhat is the district directory and why does it need updated?

.

2/2/2009Adjunct Faculty20 minutesProductivity (Word, Access, Excel, etc)In PersonHow to adjust excel to appropriately show her signin sheet.

.

2/2/2009Adjunct Faculty15 minutesEmailIn PersonWhat does it mean that the district will not forward e-mail. Keep a copy would fill up the mailbox...

.

2/2/2009Adjunct Faculty20 minutesWebCT ManagementIn PersonWhat is WebCT, how to get started and use it in his courses.

.

2/2/2009Residential Faculty45 minutesWebCT ToolEmailGradebook disappeared.

.

2/2/2009Residential Faculty15 minutesDistance LearningEmailOnline Student Readiness places.

.

2/2/2009Residential Faculty5 minutes or lessWebCT ManagementPhoneCourse would not delete.

.

2/2/2009Adjunct Faculty5 minutes or lessDirectionsEmailDirections to RM campus and CTL

.

2/2/2009Adjunct Faculty10 minutesWebCT ToolEmailGradebook is blank.

.

2/2/2009Residential Faculty10 minutesTurnItIn.comEmailSubscription period.

.

2/2/2009Adjunct Faculty5 minutes or lessMicrogradeIn PersonHow to get the view right in Micrograde

.

2/2/2009Adjunct Faculty10 minutesRespondus - Studymate - SoftChalkIn PersonInstall information for Softchalk / Studymate

.

2/2/2009Adjunct Faculty10 minutesWebCT ToolPhoneFollowup to see if he's doing it right and adding files so the students can view them.22

.

2/3/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailCouldn't attend workshop, sent the basics.d21

.

2/3/2009Adjunct Faculty5 minutes or lessEvent RelatedEmailWants to register for something.

.

2/3/2009Adjunct Faculty15 minutesEmailEmailCannot e-mail his class, section is not active yet.

.

2/3/2009Adjunct Faculty10 minutesWebCT ToolEmailHow to put dates on his discussions.

.

2/3/2009Residential Faculty10 minutesWebCT ToolEmailStudent cannot access HTML creator

.

2/3/2009Residential Faculty10 minutesWebCT ToolPhoneHow to set dates on a quiz. Set Release Criteria versus quiz dates.

.

2/3/2009Residential Faculty10 minutesElluminate - BreezeEmailHow to teleconference / web-conference.

.

2/3/2009Residential Faculty10 minutesRespondus - Studymate - SoftChalkPhoneHow to download respondus, what is Diploma. What should she do about the test banks. They are a mess.

.

2/3/2009Residential Faculty5 minutes or lessWimba VoiceToolsPhoneHow to add a tool.

.

2/3/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailCan we add guest accounts for incomplete students?

.

2/3/2009Residential Faculty10 minutesNSSEmailCheck on OE class end date.

.

2/3/2009Adjunct Faculty10 minutesWebCT ManagementEmailSetup guest account

.

2/3/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneBlank Gradebook issue

.

2/3/2009Residential Faculty10 minutesWimba VoiceToolsPhoneGetting error message - rolled over. Add voice tool again.

.

2/3/2009Adjunct Faculty5 minutes or lessHRMSEmailHow to approve contract

.

2/3/2009Adjunct Faculty15 minutesWebCT ToolPrescheduled ApptHow to categorize questions, edit properties on quiz and add questions.

.

2/3/2009Adjunct Faculty10 minutesWebCT ManagementPhoneHow to login and access the WebCT course for NUR 151

.

2/3/2009Residential Faculty30 minutesWebCT ManagementPrescheduled ApptContinue to work on adding quizzes. File management on flash drive as well.

.

2/3/2009Residential Faculty45 minutesWimba VoiceToolsPrescheduled ApptUse Wimba Voice Tools, review WebCT stuff

.

2/3/2009Residential Faculty5 minutes or lessIClickersIn PersonHow to download roster from WebCt. Alphanumeric bug.

.

2/3/2009Residential Faculty10 minutesWebCT ToolEmailWhat are question sets and how do they work?21

.

2/5/2009Adjunct Faculty10 minutesWebCT ManagementEmailCreate a guest studentd22

.

2/5/2009Adjunct Faculty15 minutesRespondus - Studymate - SoftChalkPhoneCannot get Respondus to publish. Had the wrong personality selected.

.

2/5/2009Residential Faculty30 minutesMultimediaPhoneBrainstorm methodologies for creating and posting video on the web.

.

2/5/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneCannot locate the quizzes tool

.

2/5/2009Residential Faculty20 minutesWebCT ToolEmailHelp uploading quizzes, Respondus not installed on his new computer yet.

.

2/5/2009Residential Faculty20 minutesWebCT ToolIn PersonStudent and instructor not seeing comments on multiple assignments.

.

2/5/2009Adjunct Faculty15 minutesWebCT ManagementIn PersonHow to setup webct and start using for document posting.

.

2/5/2009Adjunct Faculty15 minutesWebCT ManagementEmailAdd Tempe HIgh School users

.

2/5/2009Residential Faculty30 minutesWebsitePrescheduled ApptHow to connect to webspace and edit site.

.

2/5/2009Residential Faculty45 minutesWebCT ToolPrescheduled ApptVariety of WebCT and Wimba questions.

.

2/5/2009Residential Faculty15 minutesTurnItIn.comPrescheduled ApptOriginality report not appearing. Grey. Very lengthy document so maybe a delay?

.

2/5/2009Adjunct Faculty10 minutesWebCT ToolEmailSelective Release dates versus quiz dates.12

.

2/11/2009Adjunct Faculty10 minutesWebCT ToolEmailWebCT export and import of quizzes from one course to another.d23gone on 12/10, didn't stat well on a couple days, skipped them.

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2/11/2009Student10 minutesPhoneMultimedia programs at MCC, where to go to get advised.

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2/11/2009Adjunct Faculty20 minutesWebCT ToolPrescheduled ApptEntering Grades, Manually grading Assessments.

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2/11/2009Residential Faculty5 minutes or lessEvent RelatedEmailDistrict Mandatory Training link

.

2/11/2009Adjunct Faculty15 minutesWebCT ManagementEmailRestore backup temporarily

.

2/11/2009Adjunct Faculty10 minutesWebCT ToolEmailCan instructors track their usage of WebcT.

.

2/11/2009Residential Faculty15 minutesWebCT ToolPhoneInsert streaming video into a quiz question.

.

2/11/2009Residential Faculty20 minutesWebCT ToolPhoneTest bank options, difficulting importing and customizing. Very messy publisher to work with.

.

2/11/2009Student10 minutesWebCT ToolEmailOpen entry course still appearing in her list.

.

2/11/2009Residential Faculty10 minutesWebCT ManagementEmailStudent dropped from course can we manually reinstate. Financial issue.

.

2/11/2009Residential Faculty10 minutesWebCT ToolPhoneRemove selective release

.

2/11/2009Residential Faculty45 minutesWebCT ToolPrescheduled ApptDevelop her first online quiz

.

2/11/2009Residential Faculty10 minutesWebCT ManagementPhoneGuest student for incomplete

.

2/11/2009Residential Faculty5 minutes or lessWebCT ToolPhoneCan't remember

.

2/11/2009Residential Faculty10 minutesWebCT ToolPhoneQuiz / test bank followup

.

2/11/2009Residential Faculty30 minutesDistance LearningIn PersonCourse design options for his course. Has tried all sorts of things.

.

2/12/2009Residential Faculty15 minutesWebCT ManagementEmailHow to use WebCT for a course.d24

.

2/12/2009Residential Faculty20 minutesWebCT ToolEmailTracking tool to show student did / didn't submit an assigment.

.

2/12/2009Residential Faculty10 minutesWebCT ToolPhoneExport test bank from publisher and import into WebCT

.

2/17/2009Residential Faculty5 minutes or lessWebCT ToolEmailQuestion about editing Quizzes

.

2/17/2009Adjunct Faculty5 minutes or lessWebCT ToolEmailQuestion about editing Quizzes

.

2/17/2009Residential Faculty15 minutesWebCT ToolLive ChatQuestion about editing Quizzes

.

2/17/2009Residential Faculty15 minutesCTL WikiIn PersonImage insert issues

.

2/17/2009Residential Faculty15 minutesWebCT ToolPhoneCan't remember the specific issue...

.

2/17/2009Residential Faculty10 minutesWebCT ManagementEmailGuest student access

.

2/17/2009Adjunct Faculty15 minutesNSSPhoneHow to login and drop students

.

2/17/2009Residential Faculty60 minutesWebCT ToolPrescheduled ApptQuiz questions, file organization, folders, etc.

.

2/17/2009Adjunct Faculty5 minutes or lessWebCT ToolPhoneFollowup questions about quiz.

.

2/17/2009Residential Faculty15 minutesWebCT ToolPhoneMatching questions in Respondus, how to setup correclty

.

2/17/2009Residential Faculty15 minutesWebCT ToolEmailMail tool, how to download attachments, odd error.

.

2/17/2009Residential Faculty15 minutesRespondus - Studymate - SoftChalkPhoneSetup Respondus to publish correctly15

.

2/18/2009Residential Faculty10 minutesEvent RelatedEmailRegister for event at MCC, from Riod25

.

2/18/2009Residential Faculty10 minutesWebCT ManagementEmailVery very slow response in WebCT

.

2/18/2009Adjunct Faculty10 minutesWebCT ToolEmailCannot reorder assignments

.

2/18/2009Residential Faculty10 minutesWebCT ToolPhoneHow to separate out matching to individualize the numbers.

.

2/18/2009Adjunct Faculty5 minutes or lessEmailIn PersonForward versus CC

.

2/18/2009Student15 minutesPublisher siteEmailConfusion as she couldn't access publisher supplmentary tools

.

2/18/2009Adjunct Faculty5 minutes or lessWebCT ToolIn PersonTook survey as demo student, cannot see reports. Because it's a demos student.

.

2/18/2009Residential Faculty15 minutesRespondus - Studymate - SoftChalkPhoneHow to make screenshots and insert them into Softchalk

.

2/18/2009Residential Faculty25 minutesWebCT ToolIn PersonCombined and put together quizzes

.

2/18/2009Residential Faculty10 minutesEvent RelatedEmailRegister for workshops

.

2/18/2009Residential Faculty10 minutesWebCT ToolPhoneKeep highest quiz score

.

2/18/2009Residential Faculty10 minutesWebCT ManagementEmailDifficulty adding secondary instructors.

.

2/18/2009Adjunct Faculty5 minutes or lessNSSIn PersonHow to reset the password for her account.

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2/18/2009Residential Faculty15 minutesWebCT ManagementIn PersonCreate Course, WebCT Basics14

.

2/19/2009Residential Faculty15 minutesNSSIn PersonCannot login to SIS or to District Blackboardd26

.

2/19/2009Adjunct Faculty15 minutesWebCT ToolIn PersonFiles and Folders, miscellaneous course development questions

.

2/19/2009Residential Faculty30 minutesWebCT ToolPrescheduled ApptFirst time using WebCT, questions about first quizzes, options, gradebook

.

2/19/2009Residential Faculty15 minutesWebCT ToolPrescheduled ApptUpload a new quiz using Respondus

.

2/19/2009Residential Faculty10 minutesWebCT ToolPhoneHow to resize images within a WebCT Quiz Question

.

2/19/2009Residential Faculty5 minutes or lessEvent RelatedEmailLocation of the vendor demos

.

2/19/2009Adjunct Faculty15 minutesWebCT ToolEmailCannot see a student in the gradebook

.

2/19/2009Adjunct Faculty5 minutes or lessWebtool (2.0, etc)EmailWhat technologies should she try? Facebook, LinkedIn, etc.

.

2/19/2009Adjunct Faculty15 minutesWebCT ToolIn PersonPrint quiz results

.

2/19/2009Adjunct Faculty5 minutes or lessPublisher Course InformationEmailStudent having issues gaining access to publisher program.

.

2/19/2009Adjunct Faculty10 minutesEvent RelatedEmailLMS review details.

.

2/19/2009Residential Faculty5 minutes or lessWebCT ToolPhoneHow to export and import a quiz

.

2/19/2009Residential Faculty15 minutesWebCT ToolLive ChatHow to reset student quiz score.

.

2/19/2009Adjunct Faculty15 minutesWebCT ToolPhoneQuestions not grading correctly.

.

2/19/2009Adjunct Faculty10 minutesWebCT ToolPhoneCannot remember the specific question.

.

2/19/2009Adjunct Faculty15 minutesWebCT ToolPhoneHow to force submit a quiz. Check student work. Quiz froze on the student.

.

2/19/2009Adjunct Faculty20 minutesWebCT ToolPhoneRemove paragraph questions from quizzes.17

.

2/20/2009Adjunct Faculty10 minutesWebCT ManagementIn PersonGuest account for instructor outside of MCCd27

.

2/20/2009Adjunct Faculty10 minutesWebCT ToolEmailStudents report they could not login on Wednesday afternoon.

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2/20/2009Residential Faculty10 minutesWebCT ToolEmailColumns in the gradebook need to be hidden

.

2/20/2009Adjunct Faculty5 minutes or lessR25In PersonHow to login to reserve a room

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2/21/2009Adjunct Faculty15 minutesWebCT ToolEmailCannot see updated 'new' icons

.

2/21/2009Adjunct Faculty10 minutesEvent RelatedEmailRecommendations on which events to attend

.

2/21/2009Adjunct Faculty15 minutesBreeze PresentationEmailDownload the plugin

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2/21/2009Adjunct Faculty5 minutes or lessNSSEmailShould she withdraw student for medical reasons.

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2/21/2009Adjunct Faculty15 minutesBreeze PresentationPhoneHow best to create content fresh for powerpoint + audio, redesign questions.

.

2/21/2009Adjunct Faculty15 minutesWebCT ToolPhoneHow to rearrange homepage icons

.

2/21/2009Adjunct Faculty10 minutesWebCT ToolEmailStudent not appearing in gradebook - fell off page

.

2/21/2009Residential Faculty5 minutes or lessEvent RelatedPhoneLMS review info and discussion.

.

2/21/2009Residential Faculty10 minutesWebCT ToolPhoneHow to keep highest score on quiz.

.

2/21/2009Residential Faculty10 minutesWebCT ToolEmailHow to add secondary instructor.14

.

3/23/2009Adjunct Faculty5 minutes or lessLMS ReviewEmailWhether Blackboard is the same as WebCT, how to transfer, when they merge, etc.

.

3/23/2009Adjunct Faculty15 minutesWebCT ManagementEmailCombined spring section with fall section, had to separate it.

.

3/23/2009Adjunct Faculty30 minutesWebCT ManagementEmailLoad students for THS

.

3/23/2009Residential Faculty5 minutes or lessWebCT ToolEmailCan you turn of attachments for the Mail tool

.

3/23/2009Adjunct Faculty5 minutes or lessEvent RelatedEmailWhether CIS 236 will be offered this summer

.

3/23/2009Residential Faculty10 minutesWebCT ToolEmailHow to edit the due date and cutoff date, remove conditional

.

3/23/2009Residential Faculty10 minutesWebCT ToolEmailHow to access quiz statistics on most-missed questions.

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3/23/2009Adjunct Faculty5 minutes or lessWebCT ManagementEmailHow to create Live course

.

3/23/2009Adjunct Faculty15 minutesWebCT ToolIn PersonHow to remove a conditional and reset dates.

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3/31/2009Residential Faculty 5 minutes or less UnknownPhone

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3/31/2009Residential Faculty 10 minutesWebCT ManagementEmail

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4/6/2009Adjunct Faculty15 minutesWebCT ToolPhone

.

4/6/2009Residential Faculty5 minutes or lessWebCT ToolEmail

.

4/6/2009Other10 minutesAdobe PresenterPhone

.

4/6/2009Residential Faculty10 minutesWebCT ToolPhone

.

4/6/2009Residential Faculty20 minutesWebCT Management Prescheduled Appt

.

4/6/2009Residential Faculty10 minutesWebCT ManagementPhone

.

4/8/2009Residential Faculty10 minutesWebCT ToolEmail

.

4/8/2009Adjunct Faculty10 minutesNSSPhone

.

4/8/2009Adjunct Faculty5 minutes or lessRespondus - Studymate - SoftChalkEmail

.

4/8/2009Residential Faculty5 minutes or lessWebCT ManagementEmail

.

4/8/2009Residential Faculty20 minutesVidoPhone

.

4/8/2009Residential Faculty20 minutesVideoPhone

.

4/8/2009Adjunct Faculty5 minutes or lessWebCT ToolEmail

.

4/8/2009Adjunct Faculty5 minutes or lessEvent RelatedPhone

.

4/8/2009Adjunct Faculty30 minutesWebCT ToolPrescheduled Appt

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4/8/2009Adjunct Faculty10 minutesWebCT ToolEmail

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4/8/2009Residential Faculty5 minutes or lessFEPPhone

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