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Issue/missing featurePriorityNotes

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Question distribution should be more fair1see also related document by mattLegend

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Need to configure sounds in linux51 - must fix to use openfire

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I should be able to scroll up in history and not have it reset to bottom on every new message42 - Can't work around and is a pain

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Room monitors should see Fastpath UI33 - Can work around but is a pain

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Users can see room monitors leave24 - Can't work around, but nice to have

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anybody joining a chat should be shown fastpath UI35 - Can work around, but nice to have

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Canned responses are slow to respond1

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Personal canned responses can't be organized4

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Right panel doesn't resize for content1

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Resparking required to see new users1

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Chat admins can't take questions5

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Show full JIDs in conferences2

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Need default queue1

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User/admin control from Spark rather than admin panel1

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(alternately allow some users *some* access to admin panel)1

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IP bans for visitors (moderators can see IPs?) (+netblock/CIDR as a bonus)1

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limit number characters in the name and question fields1

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CAPTCHA or some other method of preventing DOS attacks (ip ban/ip limit)5

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disable sounds per chat2

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per user limits for number of chats to accept1

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rerouting if helper's connection dies1

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tab completetion of names (prolly falls in the existing LGPL spark code)5

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user history should also include the question and other fields entered at time of chat initiation3

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Current chat list/personal history should show relevant information from the request form1

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Remember last state when resparking4

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rejoin conferences when disconnected3

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Closed chats still show in current chats sometimes2

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User info in admin panel should include groups and management options3

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Keyword search doesn't work (admin panel)2

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Can't search for support@workgroup.chat-support.mozilla.com (admin panel)2

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allow inviting specific user from roster w/ queue fallback (mitigated by fastpath UI)2

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Stats for individual agents2

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Users dropping out of queue1

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Users being told that they have <1 minute wait time4

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Average response time not accuarate4

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Scroll bars in new chat alertWFM

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Save window position/sizeWFM

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toggle for forcing foxkeh to sleep5see also line 15

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Allow configuration of number of personal logs2

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Allow more users to search transcripts3

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Allow more users to manage groups3See also line 15

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Allow people to kick users from workgroup1see also line 15