Chat/IM service at the MTSU Library

The library offers a real-time chat box as well as IM options for getting library help. The service is located at http://library.mtsu.edu/help/needhelp.php. If you have used this service, please help us evaluate it by answering the questions below.

* Required

1. How many times have you used the chat box or IM service to get library help? *

1 time
2-4 times
5 or more times

2. What is your MTSU status? *

Faculty
Student
Staff
not affiliated with MTSU

3. Did you receive an answer to your question(s)? *

Yes
No
Sometimes yes, sometimes no (if you've used the service multiple times)

6. Where were you the last time you used the library chat service? *

in the library
not in the library

7. How else have you asked for help at the library? * choose all that apply

8. Please leave additional comments or suggestions here.

	1	2	3	4	5
not at all						very satisified

	1	2	3	4	5
no						definitely