Community Manager Feedback Survey

Thank you for taking the time to complete the Community Manager Feedback Survey. Please fill out the survey as thoroughly as possible. Once we close the survey and review the results, we will be contacting select individuals who completed the survey to perform a follow-up and to present some special offers and exciting news.

* Required

May we contact you to follow-up in relation to your survey responses? We will only contact you via email so please make sure the email address that you provide us with is accurate and active.

Yes
No
Not for this survey but please keep me on your mailing list

IF YOU ANSWERED YES to the question above, please fill out subsection questions A - B below. We will only use your contact information for follow up to this survey. You can decide later if you wish to sign up to receive more information on additional upcoming surveys and events later.

A. Name First and Last Name

B. Email Address Please provide your full email address (username@email.com)

MAIN SURVEY QUESTIONS

All of the questions below are required.

Are you paid to be a community manager or is this a solo or entrepreneurial endeavor? *

This is my job
This is my hobby but I hope to do it full time some day
This is not my job but something I care about deeply
This is something I do in addition to other duties at work

Are you managing a branded community? *

Yes
No, I focus on other platforms such as Facebook and Twitter
I'm not sure

Are you managing community across multiple platforms? (Check all that apply) *

Facebook only
Facebook and Twitter
Facebook, Twitter, and blogs
Other:

Are you empowered to respond on behalf of the company? *

Yes I am
No, I must get clearance from others before I respond
I don't respond at all

Do you have a clear job description? *

Yes, my goals and objectives are very well defined.
No, I make it up as I go along
Yes, but it is not "on the record"

Have you noticed an increased number of community manager jobs? *

Yes
No
I don't pay attention to the job market

Are you actively seeking other community manager type positions? *

Yes because there are so many opportunities
No, I think it's a fad
No, I enjoy my current position.

Do you know how to make your community more successful? *

I think I have some idea
Not really, I just go with the flow
Absolutely

What issues are you struggling with as a community manager? *

Growing membership and attracting new members
Retaining members
Increasing participation levels

Do you have a peer group or discuss issues with others community managers? *

Yes, sometimes.
No, I can't find an organized group
Not really, but I would if I could.

Personal Feedback Questions

Please take a few moments to give some thought to answering each question. Please try to answer EACH question, even if you just write a few brief words.

Does your organization support and understand your work?

How often do you create and post content in your community? What kind of content do you create?

If you work in an office, do you find yourself working at home a lot?

Is your staff large enough to support your mission?

Would you pay for premium content on topics that can help you facilitate growth and engagement?

What are your top five resources for information about Community Management?

What are the top two areas you would expect to find information but have trouble finding?

Have you read any books about communities and community management? Please name?

In what areas would you want in education and training?

Would you join an organization for community managers if one existed?

Will you be managing communities five years from now?

You are ALMOST DONE!

Please click on the SUBMIT button to complete the survey.