OFFICEXPRESS
In order for OfficeXpress to continue providing excellent cutomer service, products and low prices, we would like you to answer a few simple survey questions that will let us know how we are doing.
Age?
Zip Code
Customer Service
Where you greeted when entering the store?
Yes
No
Did you ask the staff for assistance in finding a product?
Yes
No
Was the staff able to assist you in finding that product?
Yes
No
N/A
Was the staff knowledgeable about that product?
Yes
No
Did you need asssistance on a print project?
Yes
No
Was the staff able to assist you with the print project?
Yes
No
N/A
Was the print project completed in a timely manner?
Yes
No
N/A
Were you satisfied with the finished project?
Yes
No
N/A
How satisfied were you with our service?
Very Satisfied
Somewhat Satisfied
Neither Satisfied/ Nor Dissatisfied
Very Dissatisfied
N/A
What was your overall experience with customer service?
Business Operations
Product selection satisfaction
Please rate 1 to 4 . 1 = poor, 2 = fair, 3= good, 4 = excellent
1
2
3
4
Were the shelves and products organized?
Yes
No
Which of our products & services do you use?
Office Supplies
Art Supplies
FedEx Shipping
Print
Copy
Fax
Scan
Binding
Lamination
Would you use our sevices agin in the future?
Definitely
Probably
Not Sure
Probalby Not
Definitely
Would you recommend us to someone else?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
What do you think about our prices?
Please rate 1 to 4. 1 = poor, 2 = fair, 3 = good, 4 = excellent
1
2
3
4
How would you rate our overall apperence?
Please rate 1 to 4. 1 = poor, 2 = fair, 3 = good, 4 = excellent
1
2
3
4
What did you like about our service?
Was there anything that you disliked about our service?
Is there anything we can do to improve your experience wtih our business in the future?
How would you rate your overall experience?
Please rate 1 to 4. 1 = poor, 2 = fair, 3 = good, 4 = excellent
1
2
3
4