Wild Rose Support Ticket
Please fill this form out in detail to resolve any issues you're having.
* Required
Name
*
(Choose your name)
Chelsea Parker
Aya Engel
Jeananne Laing
Amelia Hall
Heather Halls
Terry Willard
Cindy Wu
Derek Fleming
Isabelle Haddow
Issue Priority
*
Please indicate from 1 to 5 the urgency of the issue.
1
2
3
4
5
Urgent
Nice to have, but not critical
Computer having the issue
*
What computer are you currently on?
COLLEGE1 (Chelsea)
COLLEGE2 (Aya)
COLLEGE3 (Jeananne)
CLINIC1 (Main Clinic PC, left)
CLINIC2 (Secondary Clinic PC, right)
CLINIC3 (Clinic Dispensary)
ACCT1 (Isabelle)
ACCT2 (Carell, Guest Acct.)
WRCREMOTE
WRCVREMOTE1
WRCVREMOTE2
WRC1 (Main Server)
SCHEDULER (Clinic Scheduler Laptop)
My Home PC
Issue Summary
*
Enter a few words to summarize the issue, such as: printing problems, database issues, or network access problems
Problem Category
*
What application or system are you having difficulties with?
College Database
Clinic POS
Network problems
Application Install Request
General Windows Problems
Peripherals (Printers, Scanners, etc.)
Online Store
Website Change Request
Screenshot Path
Path to screenshot, such as 'G:\Public\Support Issues'. Please take a screen capture using SnagIt or a similar tool, save it in the network drive, and provide the path for it (i.e. G:\Public\Support Tickets\myproblem.jpg). If there are multiple images to be sent, you can paste them into a Word document and provide the path for it.
Steps to reproduce
*
Please describe in detail how to reproduce this issue. For example: "Tried to pull up report Student By Course, could not locate student 99999)". Alternatively, you can attach a screenshot and indicate 'refer to screenshot' if the steps are clear enough.
Details
Please enter any additonal details here that may clarify the problem. Be as detailed as possible for the fastest resolution turnaround times.