Help Us Improve.
Please take a moment to help us improve your experience at The Gelato Fiasco. Thanks for your help!
* Required
About how often do you visit The Gelato Fiasco?
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About every day or so
About 1-3 times a week
About 2-3 times a month
Only been once
Never been, just online!
How satisfied are you with the speed of service you generally experience?
Excellent
Adequate
Too slow
Inconsistent
Not applicable
Overall, how would you rate the staff?
Friendly and helpful
About average
Varies on each visit
Poor service
Not applicable
Your most recent visit
Please think about your most recent visit to The Gelato Fiasco.
Who helped you?
If you know your server's name, please provide it.
Were you greeted warmly when you arrived?
Yes
No
Not applicable
Did the staff seem knowledgable?
Yes
No
Not applicable
Did the gelato in our case look fresh and appealing?
When answering this question, please consider the last time you visited The Gelato Fiasco.
Yes
No
Not applicable
Was the store clean and inviting?
Yes
No
Not applicable
If you visited us for gelato, did we have the flavor you were looking for?
If "No," what flavor were you looking for?
Yes
No
Not applicable
Other:
Any specific product suggestion?
Is there a product or item you would like us to offer?
General
Please think about your overall feelings about The Gelato Fiasco.
What keeps you coming back?
What is the THREE biggest reason(s) you come to The Gelato Fiasco? Check your TOP THREE.
Flavor selection
Atmosphere
Service speed
Staff attitude
Coffee beverages
Late hours
Free wi-fi
Live music and events
Best place for gelato
Red spoon points
Other:
How satisfied are you with the VALUE of your entire Gelato Fiasco experience?
Very satisfied
Fairly satisfied
Not satisfied
Not satisfied at all
What keeps you away?
What are the biggest reasons you don't come to The Gelato Fiasco more? Check TOP THREE.
It's a special treat
Parking
Poor value
Too far away
Not in budget
Service
Other:
Any flavors we're missing?
Take a moment to either suggest new flavors or remind us to make flavors you haven't seen.
OVERALL, how satisfied are you with your Gelato Fiasco experience?
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Very satisfied
Fairly satisfied
Unsatisfied
Not satisfied at all
Make a single suggestion for improvement
What is one thing we can do to make your visit better next time?
General comments/kudos/complaints/help/feedback
Anything else you'd like to tell us? We're listening.
Care to share your email?
We will not add you to any list and will only use your address to contact you if we need to follow-up on your comments.