J. A. King & Company, LLC Customer Satisfaction Survey
Thank you for taking the time to complete this short survey. Your response is very important to us and all feedback will be used to improve our service to you!
* Required
1. City
*
This is the J. A. King BRANCH that provided service/product to you
Cary
Chattanooga
Charlotte
Greer
Greensboro
2. Is this FEEDBACK in regards to:
*
Calibration Service
Repair Service
Distributed Product Sales
Integrated Solutions Project
3. If responding to service was the service performed:
*
N/A
At your facility
In our Lab
4. Staff addressed your questions promptly or referred you to someone who could help
*
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
5. Ease of contacting us
*
To place an order, obtain a quote, or schedule service
1
2
3
4
5
Failed to meet your needs
Exceeded your expecations
6. Staff was knowledgeable, courteous & professional
*
Consider our responsiveness, communication skills, level of concern for your business and follow-up
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
7. How would you rate our Timeliness?
*
Consider our Response Time, Turn-around time, on time for appointments, worked to your schedule not ours
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
8. Layout and clarity of our Calibration Report
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
9. The information supplied in the calibration report is easy to understand
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
10. The calibration report meets your requested specifications
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
11. We handled your equipment with care
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
12. Equipment was shipped/delivered to you adequately secured and packaged
Anything left out?
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
13. Documentation received with your equipment was complete and adequate for receiving staff to process
1
2
3
4
5
Failed to meet your needs
Exceeded your expectations
14. Would you use our services in the future?
Product / Service / Calibration
Yes
No
15. Are they any additional services/products you would like us to offer?
(Please List)
16. Other comments or suggestions on improving your experience with J. A. King & Company, LLC
17. Company Name
*
Optional
18. Contact Name & Telephone Number with area code
*
Optional
19. If you would like someone to contact you about your experience with J. A. King
Please list the preferred method of contact