.

CategoryProjectPurposeStrategyAnnual GoalStrategic Partner(s)# Time% TimeFinancial MetricsSocial MetricsEnvironmental Metrics

.

1,960 [30]100%

.

1,80992%

.

administrationbudget planningaccurate and useful budget projections; anticipate significant budget impactsIMPROVE fund balance to 10%develop FY2013 program budgetPlanning, Budget & Analysis; CUSG;10 [1]1%annual fund balance; campus budget planning parametersn/an/a

.

administrationmanagementprofessional development of student employees; effective safe zone and multicultural organizationIMPROVE professional development and safe zoneconduct regular meeting, skills trainings, and performance evaluations; communicate about strengths, weaknesses, professional development and effective group dynamicCUPD; ODH; Community Health; GLBT resource center; others (TBD);118 [2]6%n/amulticultural and equity trainings conductedn/a

.

administrationfy accountingaccurate and useful accounting recordsIMPROVE reporting and integrationgenerate & publish FY2011 and 2012 quarterly reportsStudent Organizations Finance Office (SOFO);36 [3]2%n/acomplete programmatic transparency with quarterly reportingn/a

.

administrationgeneral adminconduct program in a professional and effective manner; provide a transparent process and maintain accountabilityIMPROVE transparency and organizationanswer email, voicemail, maintain communications, professional organization, etcn/a;466 [4]24%n/an/an/a

.

administrationcommunity collaborationeffective communication and collaboration with governmental, non-profit and private organizationsMAINTAIN community relationsattend public input meetings and task forces; invite partner participation for relevant on-campus processesGO Boulder; Boulder County; Community Cycles;6 [5]0%n/an/an/a

.

administrationwork planningefficient workflow and planningMAINTAIN proceduresminimize late tasks, plan weekly workflown/a;245 [6]13%efficiency of labor spendingn/an/a

.

advertisingadvertisingeffective advertising campaigns to raise literacy about sustainable transportation and existing programs offered; non-traditional media and community based outreachMAINTAIN structure and performancemaintain project-management subsystem, execute campaigns, report campaign statistics as availableParking & Transportation Services; GO Boulder;441 [7]23%n/an/an/a

.

bicycle programsself-service stationsconsider and tentatively implement expansion on campusIMPROVE campus coveragefacilitate expansion to Public Safety, consider and propose alternative locationsPublic Safety; Housing & Dining Services;4 [8]0%customers served; average monthly maintenance costcustomer satisfaction; diversity of customers servedmodal shift towards bicycling

.

bicycle programsbuff bikesprovide a short-term bicycle rental option for campus users; collaborate with city bike sharing plansIMPROVE fleet and customer service(collaboratively with PTS) minimize unreconciled delinquency, maintain fleet, maintain database, investigate impacts of folsom station to fleetParking & Transportation Services;25 [9]1%rentals completed; delinquency totals (resolved and unresolved); average maintenance cost; total cost per bicyclecustomer satisfaction; diversity of staff and customers served; professional and courteous conduct of staffSOV trips mitigated; marginal bicyclists served; modal shift towards bicycling

.

bicycle programssemester rentalssupport of campus' bicycle needs; bicycle-community & volunteer integrationIMPROVE participation and organizationreport to grant funding board, review & update financial plan, improve customer service, improve administrative database, expand fleet, expand advertisingSustainable CU;49 [10]3%rentals and renewals completed; average cost per bicycle; grant funding used; balance sheetcustomer satisfaction; diversity of customers served; professional and courteous conduct of staffcustomers served; gross weight of waste stream

.

bicycle programsimpound bike refurbishmentclosed bicycle waste-stream loop on campus; student-led business operation; enhanced campus impound processIMPROVE sales and organizationsupport PTS in sorting of impounded bicycles; train ongoing mechanic staff in efficiency process; manage refurbishment; prepare and conduct fall sale of refurbished bicyclesParking & Transportation Services; Property Services67 [11]3%bicycles sold; bicycles donated; average gross profit margincustomer satisfaction and need; diversity of customer basegross weight of waste stream; count of bicycles donated; count of bicycles refurbished; count of bicycles sold combined with purpose of purchase

.

bicycle programsbike stationmaintenance assistance, customer service, (campus) accessibility; multicultural organization and safe zoneIMPROVE services and customer servicemaintain existing hours, report guest counts, organize materials, improve station appearance, improve staff skills training, develop staff accountability/professionalismParking & Transportation Services;130 [12]7%guests served per budget; registrations sold; gross profit margin on retail salescustomer satisfaction; safe zone evaluation; diversity of staff and customers servedbicycle commuters served; modal shift towards bicycling

.

bicycle programsmobile mechanicoff-season (bike station) campus bicycles services;MAINTAIN operationmaintain appointment scheduling subsystem; schedule bike station staff for serviceParking & Transportation Services;3 [13]0%customers served; average time per customer; registrations soldcustomer satisfaction; diversity of customers served; professional and courteous conduct of staffcustomers served (bicycles rehabilitated)

.

bicycle programsbicycle parkingcollaboration with facilities plannersREDUCE rolecollaborate as opportunities ariseParking & Transportation Services; FM PDC;4 [14]0%n/an/an/a

.

developmentfolsom bike stationexpanded bike station services;IMPROVE implementationcomplete design process, begin construction process for implementation in 2011, consider and tentatively incorporate retail sales abilityParking & Transportation Services; FM PDC; Housing & Dining Services;12 [15]1%n/an/an/a

.

developmentnew developmentnew programs to enhance or complete sustainable transportation practice and literacy on campus;IMPROVE input and discovery processinvestigate new projects, assess implementation feasibility, develop and propose initial plansSustainable CU; CUSG; UROP;12 [16]1%n/aintegration of student initiative to conduct research or develop programsn/a

.

developmentway-finding information technologycampus way-finding; emergent wayfinding technology;IMPROVE input and discovery processreview emergent technology solutions, investigate service provider technology, host way-finding planning workgroupPedestrian Safety Committee; FM PDC; Parking & Transportation Services; College of Engineering Dept. of Computer Science; UROP;6 [17]0%n/an/an/a

.

developmentrtd pass pricing & technologyrobust and cost effective College Pass program that maximizes transit ridership and positive mode share growth;MAINTAIN monitoring(collaboratively with PTS) monitor RTD pricing & market dynamics, coordinate communication with CU, RTD, city, etc., coordinate pricing models as pass technology improvements occurRTD; Parking & Transportation Services; CUSG;6 [18]0%financial efficiency & accuracyn/aresource stream of pass technology (weight & distribution)

.

developmentcampus planninguniversity and community planning; student and sustainability perspective on planning and implementation processesMAINTAIN participationparticipate in corridor and master planning processes(Various) Campus departments; GO Boulder; Boulder County;4 [19]0%n/an/an/a

.

hov programsride sharinghigh vehicle occupancy through carpooling and vanpoolingIMPROVE occupancyevaluate zimride for renewal, investigate program alternativesParking & Transportation Services; Zimride; DRCOG;12 [20]1%customers served; average cost per customeraccess to software (language, technology); diversity of customer base; quality of safe zone for customersoccupancy shift (modal shift)

.

researchcampus bike censusevaluation of infrastructure extent and effectiveness;IMPROVE methodology and reportingconduct bicycle parking "census"; continue GIS-based research; improve research methods; publish annual reportParking & Transportation Services; FM PDC, Housing & Dining Services;55 [21]3%n/an/an/a

.

researchnew researchdata gathering & analysis to support new developments or ongoing programs; student academic developmentIMPROVE research areas and capacitycollaborate with university faculty & UROP; update public reporting; develop studies to improve internal assessmentUROP; CUSG; Parking & Transportation Services;12 [22]1%leverage of external research fundingintegration of student initiative to conduct research or develop programsn/a

.

researchcommuter studymarket research of campus commuters; evaluative research on existing programsMAINTAIN methodsreview effectiveness of quarterly study methodology; develop and execute 2012 studyParking & Transportation Services; GO Boulder; FM PDC;18 [23]1%n/an/an/a

.

researchprice elasticity studymarket research for college pass, student fees;MAINTAIN methodsdevelop (and conduct) price elasticity per mode studyn/a;7 [24]0%willingness to pay price; election to increase fee;n/an/a

.

transit programsski busstudent-led business; private-vehicle-free option for recreation activitiesIMPROVE organization and customer servicestreamline management; manage online sales; generate annual report with projections; update financial modelStudent Affairs (executives);18 [25]1%customers served; total operating loss; sponsorship leverageddiversity of customer base; quality of safe zone for customers; professional and courteous conduct of staff; private vehicles removed from operation; customer satisfactioncustomer vehicle ownership; modal shift

.

transit programslate night transitsafe transportation option for late-night student activities. reduction of the need for private vehicle for resident studentsIMPROVE services and customer responsibilitybid service, execute contract, address safety, monitor & track ridership, evaluate customer serviceLNT advisory committee (various); Special Transit; Transportation Services;16 [26]1%customers served; total incident costs (vomit, vandalism)hazardous situations mitigated and managed; diversity of customer base; quality of safe zone for customers; professional and courteous conduct of staffstudent vehicle ownership; modal shift

.

transit programsstudent bus pass ("College Pass")universal access transit pass for all students to maximize ridership and transit mode share growth, particularly to shift modes from SOV to transit to reduce/minimize traffic congestion, air pollution, carbon footprint, parking congestion and parking operations, capital and bonding costs;MAINTAIN servicesexecute contract, research pass utilization; monitor pass technology changesRTD; CUSG;8 [27]0%total ridership; cost per student; cost per ride; average annualized pass price; pass ownership; pass pickup rate; willingness to pay; perception of value; average transit subsidy on routes with ridershipcustomer satisfaction & rating; accessibility of programstudent vehicle ownership; modal shift; total ridership; average transit trip length; average bus occupancy

.

transit programstransit service enhancement ("buy-up")enhanced transit service that better serves the campus community; opportunities to address those shortagesREDUCE financial commitmentmonitor impacts of STAMPEDE service changes and growth on east campus;Parking & Transportation Services; FM PDC; RTD;3 [28]0%marginal ridership increase on subsidized routes per cost;customer satisfaction; accessibility of subsidized service; accessibility of service arealocalized modal shift; localized congestion mitigation

.

walk programsintermodal safety & responsibilitysafe and comfortable intermodal environment for the campus; infrastructure, education and enforcementIMPROVE student involvement and campus presencemonitor status of DIRC campaign closure; consider street-theater company; collaborate with pedestrian safety committee processPedestrian Safety Committee; Parking & Transportation Services; GO Boulder; CUSG;18 [29]1%cost of campaigns; cost of "incidents"perception of safety; pedestrian, skateboarder and bicyclist "comfort" rating; diversity of community affected; satisfaction/safety/comfort rating for ADA populationmode split (adverse effect on)
[1] 4 hours for financial planning 3 hours for budget presentations 3 hours for communication
[2] 1 hour for management meeting with supervisors every two weeks, 1 hour for monthly all-staff meetings 1 hour per week for permanent staff meetings 1 hour per month for special event meetings 2 6-hour staff retreats or planning sessions 1 8-hour all-staff retreat
[3] 3 hours every month for reconciliation and adjustment
[4] 1.5 hours per day for e-mail and v-mail management 2 hours per week for other admin tasks (procurement card reporting, timesheets)
[5] One hour meeting every two months.
[6] 1 hour per day
[7] 2 hours per week for concept development 1 hour per week for project briefing 2 hours three times weekly for project management
[8] 4 hours of communication and collaboration in a year
[9] 1 hour regular meeting every two weeks
[10] 1 hour regular meeting weekly
[11] 1 hour regular meeting every week 1 hour for event-planning and preparation for 12 weeks prior 6 hours for fall sale execution
[12] 1 hour per week for staff meetings 1 hour per week for special projects 3 4-hour cleaning days 5 2-hour skills trainings, twice annually
[13] 3 hours for administrative setup and scheduling
[14] 4 1-hour long meetings per year
[15] 1 hour per month for communication
[16] 1 hour per month
[17] 6 hours over one year (meetings or investigation)
[18] 6 1-hour meetings
[19] 4 hours spread across occasional meetings in a year
[20] 3-6 hours for contract evaluation, negotiation 6 hours for program management
[21] 1-hour meetings every two weeks or more frequently closer to each iteration 3 5-hour count dates twice annually
[22] 1 hour per month to discuss research projects as applicable
[23] 3 hours per quarter for survey preparation; 6 hours for general meetings & consultation
[24] 3 hours for survey preparation; 4 hours for consultation
[25] 1 hour regular management meeting 1 hour per week for admin tasks
[26] 1 hour per month during operating season for operators meetings 1 hour for quarterly advisors group meetings 3 hours for contract preparation
[27] 4 hours for contract research, preparation and execution; 4 hours for communication
[28] 3 hours over the year to monitor program progress
[29] 1 hour for monthly pedestrian safety committee meetings; 6 all-purpose hours for campaign consideration and development
[30] Maximum annual workload: 49 average working weeks. 40 hours per week.