East Tennessee State University Financial Services Survey
Bursar Office Survey
45 and older
Q1-1: Have you had an occasion to use the fee payment plan?
Q1-2: Which method did you use to enroll for payment plan?
Q1-3: If you enrolled online for payment plan, was the information informative and useful?
Q1-4: Are you currently enrolled?
Q1-5: Did a third party agency pay your fees while you were attending ETSU (VocRehab, Navy, Armed Services, WIA)?
If no, skip to question Q1-7
Q1-6: If a third party paid your fees, were you satisfied with the authorization process?
Q1-7: If you used GoldLink Online to pay tuition and fees, was GoldLink intuitive and easy to navigate?
Q1-8: I could use GoldLink Online to solve my financial services question because sufficient information was available
Q1-9: Would you use a mobile app on your smart phone or mobile device to pay your fees, if available through ETSU?
Q1-10: I think GoldLink Online could be improved by.
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